Terms of service

Terms of Service

Last updated: 21 May 2026

These Terms of Service ("Terms") govern your use of the Puuky website and your purchase of products from Puuky ("we," "us," or "our"). By accessing our website, browsing our products, or making a purchase, you agree to be bound by these Terms and all applicable laws.

1. Information About Us

WEISBERG LLP (trading as Puuky)
Company Number: OC456182
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: post@puuky.com
Phone: +44 7418 377110

2. Definitions

"Consumer" means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.
"Contract" means the legally binding agreement between you and us for the sale of Products.
"Products" means the goods listed for sale on our website.
"Website" means the Puuky website located at our domain.

3. Your Account

If you create an account on our website:

You must provide accurate, current, and complete information
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities under your account
You must notify us immediately of any unauthorised use
We reserve the right to suspend or terminate accounts for violations

4. Product Information

Product Descriptions

We strive to display products accurately, but colours may vary due to monitor settings
Sizes are approximate; please refer to our size guide
Product specifications are subject to change without notice
We reserve the right to limit quantities purchased

Pricing and Availability

All prices are in British Pounds (£) and include VAT where applicable
Prices are subject to change without notice
We reserve the right to refuse or cancel orders for pricing errors
Product availability is not guaranteed and may change

5. Ordering and Payment

Order Process

You add products to your basket and proceed to checkout
You provide delivery and payment information
You review and confirm your order
We send you an order confirmation email
Your order is accepted when we dispatch the products

Payment Methods

Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Apple Pay
Google Pay

Payment Security

All payments are processed securely by third-party payment providers
We do not store your complete payment card details
Payment details are encrypted using SSL technology

6. Delivery

Please refer to our Shipping Policy for detailed delivery information.

Delivery Risk

Risk of loss passes to you upon delivery
We are not responsible for delays beyond our control
You must provide accurate delivery information

7. Your Rights Under UK Law

Consumer Rights Act 2015

As a consumer, you have legal rights:

Products must be of satisfactory quality, fit for purpose, and as described
If products are faulty within 30 days, you're entitled to a full refund
After 30 days, you can request repair or replacement
These rights are in addition to our returns policy

Distance Selling Regulations

You have 14 days to cancel your order for any reason
You have 14 days to return the items after cancellation
You'll receive a full refund including standard delivery costs
Express delivery costs are non-refundable

8. Returns and Refunds

Please refer to our Refund Policy for detailed returns information.

9. Intellectual Property

Our Rights

All website content is owned by Puuky or our licensors
This includes text, graphics, logos, images, and software
Protected by UK copyright, trademark, and other intellectual property laws

Your Rights

You may browse our website for personal purposes
You may share links to our website
You may not copy, modify, distribute, or exploit our content

10. Prohibited Activities

You must not:

Use our website for illegal purposes
Attempt to gain unauthorised access to our systems
Interfere with or disrupt our website or services
Use automated tools to access our website excessively
Post or transmit harmful, offensive, or inappropriate content
Infringe on the rights of others
Violate any applicable laws or regulations

11. User Content

Reviews and Comments

By submitting content to our website:

You grant us a non-exclusive, royalty-free, worldwide license to use your content
You represent that you own or have rights to the content
You agree not to submit content that is illegal, offensive, or infringing
We may remove content at our discretion

12. Limitation of Liability

Our Liability

Nothing in these Terms limits your legal rights as a consumer
Our liability is limited to the maximum extent permitted by law
We are not liable for indirect, consequential, or punitive damages
Our total liability for any claim is limited to the amount you paid for the relevant product

Exclusions

We are not liable for business losses or loss of opportunity
We are not liable for data loss or corruption
We are not liable for website downtime or technical issues

13. Indemnity

You agree to indemnify and hold us harmless from:

Any breach of these Terms by you
Any violation of applicable laws by you
Any infringement of third-party rights by you
Any claims arising from your use of our website

14. Website Availability

We strive to keep our website available 24/7
We do not guarantee uninterrupted service
We may suspend access for maintenance, updates, or technical issues
We are not liable for website unavailability

15. Links to Third-Party Websites

Our website may contain links to third-party websites
We are not responsible for the content or practices of third-party websites
Third-party links do not constitute our endorsement
You access third-party websites at your own risk

16. Force Majeure

We are not liable for failures to perform our obligations due to events beyond our reasonable control, including:

Natural disasters, extreme weather conditions
War, terrorism, civil unrest
Government actions, strikes, labour disputes
Internet service provider failures, power outages

17. Dispute Resolution

Complaints Procedure

Contact our customer service team first
We'll acknowledge your complaint within 5 working days
We'll provide a detailed response within 14 working days
If you're not satisfied, you can escalate to our management team

Alternative Dispute Resolution

If we can't resolve your complaint, you may use Alternative Dispute Resolution (ADR)
We participate in the Retail Ombudsman scheme
ADR is independent, impartial, and typically free or low-cost
Using ADR doesn't affect your right to take legal action

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales
Disputes are subject to the exclusive jurisdiction of English courts
For consumers, this doesn't affect your mandatory consumer protection rights

19. Changes to These Terms

We may update these Terms from time to time
We'll notify you of significant changes by email or website notice
Continued use of our website constitutes acceptance of changes
Changes won't apply retroactively to existing orders

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of our website and purchase of our products.

22. Contact Information

Customer Service:
Email: post@puuky.com
Phone: +44 7418 377110
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Company: WEISBERG LLP (No. OC456182)

Legal Enquiries:
Email: post@puuky.com
Please mark "Legal Enquiry" in the subject line

23. Regulatory Information

These Terms comply with:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Unfair Terms in Consumer Contracts Regulations 1999
E-Commerce Regulations 2002
Data Protection Act 2018 and UK GDPR
All applicable UK consumer protection legislation

Important: These Terms don't affect your statutory rights as a consumer. If any provision of these Terms is found to be unfair, it won't apply to you, but the rest of the Terms will continue to apply.