Payment Policy
Payment Methods We Accept
We accept the following payment methods for your convenience:
- Credit and Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
- Shop Pay
Security and Privacy
Your payment information is processed securely. We use industry-standard encryption and security measures to protect your personal and financial information. We do not store your full credit card details on our servers.
Payment Processing
All payments are processed in British Pounds Sterling (GBP). Your payment will be charged when you place your order. We reserve the right to cancel any order if payment cannot be successfully processed.
Authorisation and Verification
By submitting your payment information, you authorise us to charge the specified amount to your chosen payment method. We may perform additional verification steps to prevent fraud and protect your account.
Failed Payments
If your payment cannot be processed successfully, we will notify you via email. You may need to provide alternative payment information or contact your bank to resolve the issue. Your order will not be shipped until payment is successfully processed.
Refunds and Payment Reversals
Refunds will be processed back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider's processing times.
Payment Disputes
If you have any questions or concerns about a charge on your statement, please contact us immediately at post@puuky.com. We are committed to resolving any payment-related issues promptly and fairly.
Contact Information
Email: post@puuky.com
Phone: +44 7418 377110
Address: Ravensbourne Rd, Bromley BR1 1HP, United Kingdom
Policy Updates
We reserve the right to update this payment policy at any time. Changes will be posted on this page and will be effective immediately upon posting. Your continued use of our services after any changes constitutes your acceptance of the updated policy.